We met Laurie and Anne on our first day in QLD. They were very welcoming and couldn't be more thorough and helpful. The van was exactly how it was described and immaculate in presentation. Everything that was needed was included and was clean and ready for use. Laurie made the initial pickup quick and easy whilst pointing out the safety features and checking the tow vehicle and van were compatible and legal for the holiday. Both Laurie and Anne were friendly and showed interest in out holiday which made it more special for us as they must hear hundreds of stories but still took the time to personalize our rental. We highly recommend them and their vans to anyone needing to have a safe and fun time whilst on holidays. Thankyou, we'll be back next QLD holiday.