Cancellation policy

The cancellation policies will only apply if a down paid booking is cancelled.

  • Charges for pick-up and drop-off service and cleaning fees will always be refunded.
  • The Camptoo booking fee and the service fee, which is included in the rental sum, will not be refunded.
  • The booking is only cancelled after a confirmation from Camptoo which includes the cancellation note.
  • The cancellation costs are based on a percentage of the total rental sum and the time of cancellation: More than 8 weeks before departure: 15% of the rental sum
    8 weeks before trip until 4 weeks before leaving: 50% of the rental sum
    4 weeks before trip until 2 weeks before departure: 75% of the rental sum
    Within 2 weeks before departure: 100% of the rental sum
  • Other conditions apply if the camper or caravan does not match the conditions as advertised during the transfer, please see the terms and conditions for this.

Need help?

Call us on: +61 3 9988 6111


Mo - Fri from 9 a.m. to 5.30 p.m.

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