Security bond

How high is the excess?

The excess per event for a motorhome or campervan is $1500 and for a caravan $1000. There is also the option to insure the excess by taking out an excess reduction policy.

What kind of insurance can I take out as a traveller?

To set off well prepared and carefree it’s best to have a look at a travel and/or excess reduction insurance policies. Travel insurance With a travel insurance you are usually well insured for personal accident, personal liability, trip delay, luggage, cancellation and much more. You can choose to get the cover for a single trip […]

What are surcharges?

Surcharges are any additional expenses to reinstate the vehicle or costs that incurred because of the traveller. These charges could be cleaning costs (if not brought back in the same condition as picked up), gas, damamge, toll fees or fines.  Important: If there are any surcharges, please make sure to discuss them with the traveller […]

What can I do if there is damage but I don’t know the costs yet?

If there is damage, but you do not know the exact cost for the repair, then simply click on the ‘There is damage, but I don’t know the costs’ button. This will let us know that we still have to hold the security bond until you know more about the cost of damage. You can […]

When do I have to pay the balance?

If you haven’t paid the full amount when booking your vehicle, you will have to pay the balance no later than 8 weeks before departure. If you pay for a booking within the next 8 weeks, you’ll have to pay the full amount. We will send you a reminder email when the balance becomes due. […]

How can I pay the security bond?

The payment of the security deposit works the same way as the booking fee. Just follow these simple steps: Log in with your e-mail address and password on Click on ‘Hi, (your name)’ at the top right of the page A selection menu appears, click on ‘My trips’ in this selection menu You will […]