Requesting a reservation

What’s the payment term once my request has been accepted?

If your reservation request has been accepted by the owner, you have 96 hours to finalize the request. You can finalize the request by making the down payment via Camptoo’s website. If we have not received the down payment within 96 hours after your reservation request was accepted by the renter, it will be automatically […]

My reservation request has been rejected, what can I do?

It can happen that an owner does not accept your reservation request. This can have multiple reasons but it’s mostly about availability. We advise to checkout our vehicles again and send a another reservation request to an owner with a similar vehicle. If you send a reservation request it’s always best if you upload a […]

What is a pre-accepted reservation request?

A reservation request can be pre-accepted by the owner of a motorhome, campervan or caravan as soon as a potential renter sends a message to the owner. By pre-accepting a reservation request the potential renter does not have to send another reservation request but can simply proceed and complete the booking by making the payment. […]

Where can I see the inventory and all the features of the vehicle?

All the available accessories, inventory and features of the vehicle are usually displayed in the listing of the vehicle.  If you as a (potential) renter have a question or simply want to know more about the camper or caravan, feel free to send the owner a message with your questions. The owner will be more […]

Can I pay the owner directly?

No, unfortunately you can’t. But it’s safe and secure to use our integrated payment solution. If you pay through Camptoo you can use all of our services and our friendly staff is always happy to help you every step of the way.

Do I have to pay a security bond?

Yes, all travellers have to pay/authorise a security bond before they pick-up the vehicle (the latest 1 day before pick-up).  The security bond is used to cover the excess for insured incidents and/or accidents.  The security bond for campervans and motorhomes is $1500 and $1000 for caravans and camper trailers.

When is the reservation complete?

The reservation  is complete once the renter has made a payment. A payment can be made after the owner accepted a reservation request. As long as the reservation hasn’t been paid, travellers can still request reservations for the same period of time.

How can I pay for the booking?

You can easily and securely pay through our website. We allow Visa and Mastercard credit and debit card payments. Please get in touch if you want to make a bank transfer or if you have troubles with the payment. We are always happy to help.

How can I request a reservation?

When you found the perfect vehicle you can easily send the owner a non-binding reservation request.  Just fill-in your preferred pick-up and drop-off dates in the date picker next to the listing. Once you’ve picked your dates click the request reservation button. If you don’t already have a Camptoo account you would need to fill-in […]

Do I have to follow the house rules?

Yes, you have to follow the owner specific house rules. The house rules are part of the rental agreement between the renter and the owner. If you don’t follow the house rules the owner has the possibility to hold back parts of your security deposit. Remember, these vehicles are all privately owned and often heaps […]