Accepting a reservation request

What’s next when I accept a reservation request?

After publishing a listing on Camptoo we are starting to find perfect travellers for your vehicle. If a potential renter is interested, he can either send you a message via Camptoo or request a reservation for your vehicle. As soon as someone tries to get in touch, we will send you a notification via email […]

How do you calculate the income I can earn?

The income you can earn is calculated on the basis of the base price you’ve set in your Camptoo listing.¬† Any discounts (e.g. early bird, long-term or last-minute) as well as the Camptoo commission are already deducted. This means we show the earnings that will be transferred to your bank account.

What happens if I do not respond to a reservation request or message ?

We would like to help our travellers to find the perfect vehicle for their trip. That’s why it’s important that all of our Camptoo hosts respond to reservation requests and messages in a timely manner. You can also improve your ranking on the website by responding to messages and reservation requests. If you do not […]

How quickly do I have to respond to reservation requests and messages?

If you respond quickly to a message or a reservation request, the chance that the potential renter will complete the request will increase significantly. Travellers usually send requests to multiple Camptoo hosts. The most successful Camptoo hosts respond quickly and write with a nice message. Furthermore, Camptoo rewards owners that respond quickly by placing their […]

When is the reservation complete?

The reservation¬† is complete once the renter has made a payment. A payment can be made after the owner accepted a reservation request. As long as the reservation hasn’t been paid, travellers can still request reservations for the same period of time.

How do I update my availability calendar?

You can easily update the availability of your vehicle.Just follow these simple steps: Log in with your email address and your password on www.camptoo.com.au Click in the right top corner on ‘Hi! (your name)’. A drop-down menu will appear Click in this menu on ‘My calendar’. You will then see your calendar On this page […]

How will I know when a traveller is interested in hiring my vehicle?

When a potential traveller is interested in hiring your vehicle and requests a non-binding reservation request, we will send you an email and/or text message. This notification includes information about who requested a reservation, when they want to pick-up/drop-off the vehicle and where they want to travel to. Once you have received a reservation request […]

When will I receive the payment?

We will transfer the funds to your account on the day the traveller picks-up your vehicle.  It can take between 2 and 5 business days until the funds hit your account.