Is it possible to cancel an already accepted reservation request?

You can only cancel a reservation if it has not been paid yet. Paid reservations are complete reservations and can not be cancelled free of charge. If the reservation has not been paid you can still cancel it free of charge. Simply log in, navigate to your reservations and click cancel . Otherwise feel free to contact us by mail or give us a call.

Are you stuck? Ask your question directly to our customer happiness team!

Send us a message and we will get back to you as soon as possible
We are available by phone on workdays from 9.30 a.m. to 3.30 p.m Melbourne time