Cancel free of charge if Covid measures force you to

In these uncertain times, it is important to know where you stand. Camptoo is happy to help you with that. In case Covid-19 makes it impossible for you to pick up your camper or caravan, you can invoke force majeure and directly get your money back (excluding the $ 30 Camptoo booking fee). If you prefer no costs at all, you can choose to leave your money as rental credit for a new booking in the future.


If you have booked a vehicle with Camptoo, but this arrangement does not apply to your reservation, you can choose to rebook to another period free of charge, even without force majeure. Discuss this with the owner of your vehicle to make this possible.


If you’ve made a paid booking you need to cancel due to Covid and meet the guidelines, please contact the Customer Happiness team here.


Guidelines


The following applies to this arrangement, so that it remains fair for both the traveller as well as the owner:



  1. Cancellation takes place from 4 weeks to 24 hours before departure.

  2. a. The government of the state where you live in Australia has issued a stay-at-home order for the region where you live in and/or the pickup location of the vehicle you have booked is located, or:
    b. you or one of the other listed renters has tested positive for Covid-19 within the 14 days prior to the commencement of the rental period and is able to provide a medical certificate to prove this. 

  3. The pick-up location is in the same state as where you live. 

  4. Valid for all reservations made from July 20, 2021.


* In these unprecedented times we want our travellers to take as little risk as possible. To minimise travel distances, we recommend our travellers to book close to home. That is why we have decided to exclusively offer this option to travellers who have chosen to book the vehicle in their own state.

Are you stuck? Ask your question directly to our customer happiness team!

Send us a message and we will get back to you as soon as possible
We are available by phone on workdays from 9.30 a.m. to 3.30 p.m Melbourne time