A Class Auto

Brilliant camper van made for a great weekend away at Goodwood. Alexander was very helpful. Will definitely hire again.

Firstly to say this motorhome is beautiful, high spec and we had a wonderful 5 day trip in it. However … it was expensive and there was a £235 cleaning fee, which seemed excessive especially when the owner specified it needed to be returned clean. When setting up I noticed that it was a bit grubby in places - especially the bathroom.m (hairs in shower, shampoo on doors etc), so I spent a 45 mins cleaning it before putting our things away. We ensured it was impeccably clean before returning it to owner. Long story short - we requested some of cleaning fee back (NOT a Camptoo fee, a fee imposed by tge owner) and he is now ignoring our requests. I believe this fee is considered by the owner as an extra way to make money and does not go towards a professional cleaning service as was specified. It’s a real shame, as we would definitely have hired this motorhome again in future, and would have recommended to others. We did find the owner laid back and relaxed, easy to communicate with when we needed to check a few things out. So we have been left rather disappointed overall.

This camper is beautiful and particularly luxurious, it did however give us a few problems. We had no electrics or hot water for the last part of our trip, as there was a problem with them, luckily my husband knew about electrics and knew they weren’t just safe enough to turn back on. There were a few other broken bits which we assume the owner wasn’t aware of such as the awning which we cable tied and a cupboard door which kept falling off which we screwed back on. The owner was extremely responsive and you can arrange drop off and collection which is particularly helpful. I suppose a VERY good experience was spoilt by the electrical problem particularly as it was so expensive to hire but I suppose it is just one of those things, I haven’t ruled out however hiring again if the problem was resolved.