Flexible pick-up and drop-off
In the last couple of months, some Camptoo hosts as well as renters asked for more flexibility with regards to pick-up and drop-off times. We really appreciate that input and we are always happy for hints and tips on how we can further improve our service. Our development team is currently implementing a flexible pick-up and drop-off feature. As of this Wednesday you’ll find the new feature when you log in to your Camptoo account, edit your listing and navigate to the settings section. This is how it will look like.
You can either select your own pick-up times or the flexible option. Of course you can also charge an early pick-up and/or late drop-off fee. Just mention that extra charge in the description and/or house rule section of your listing. If a renter chooses this option, simply let us know by sending an email to email@example.com and we will amend your booking with the extra charges.
Do you want even more flexibility? On Camptoo you can now set different minimum hire periods for peak, shoulder and low season. Simply log-in to your account and navigate to the settings of your listing. There you’ll see a special conditions/settings section:
If you want different minimum hire periods just click the “Set special conditions” button and a pop-up will appear. There you can enter the start and end dates and the minimum hire period for these dates. This way you will not receive short reservation requests for peak periods and you can wait for longer bookings.
Insurance and roadside assistance
We all want to send our renters relaxed and stress-free on their trip. That’s why it’s important that both you as well as the renter knows that your vehicle is properly insured. We changed the way we display your insurance cover to your potential renter recently. These changes communicate your insurance cover more transparently. We also added the possibility to select and nominate your roadside assistance provider. You can check and if necessary change your insurance settings for your vehicle in the insurance section.
This gives your renter peace of mind. They know that they are covered and will not be stranded in the middle of nowhere if something were to happen. We think that a separate roadside assistance provider is definitely a worthwhile investment. At the end of this blog, we’ve put together some further information on what to consider when choosing one of the many roadside assistance providers here in Australia.
Vehicle dimensions and weight
Your renters are often interested in the vehicle dimensions and weights. Below is a perfect example of how to fill in these details. The dimensions help your potential renter to figure out if your vehicle is suitable for their trip and you don’t have to answer the same questions over and over again.
You can usually find all the measurements and engine specification in your vehicle manual.
If you want more tips on how to further improve your listing and how to receive more bookings, you can also check out this Camptoo article.
What to consider when choosing the perfect roadside assistance
We know that choosing a roadside assistance provider is often neglected. However, we think it’s quite important to have proper roadside assistance in place. This becomes even more important when you rent out your vehicle as you don’t want to get the message that your renters are stranded in the middle of nowhere. When choosing the right roadside assistance it pays off to know what conditions apply.
What exactly does the roadside assistance cover?
We all know that stuff can go wrong and this is always a bummer. So when something doesn’t go as planned, we want to go back on the road as soon as possible without causing a headache. We’ve put together a short checklist that might be of help.
- Towing your vehicle: How far is your vehicle getting towed after a mechanical breakdown or accident? Will it be towed for a certain amount of kilometres or is it restricted to a $-budget? Will your vehicle just be towed to the nearest mechanic or can you decide where it needs to be towed to?
- Special call-outs: Are call-outs included when you or your renters run out of fuel or if someone loses or locks-in the keys? Does it have a flat battery or flat tire service?
- Coverage I: Is the roadside assistance bound to a state or are you covered nationwide? Think of where your vehicle will most likely be travelling to.
- Coverage II: Is the roadside assistance bound to the vehicle and will it insure anyone driving it?
- Emergency accommodation and/or replacement vehicle: Does the roadside assistance cover expenses for emergency accommodation or a replacement vehicle? This is particularly handy when an accident or a mechanical breakdown happens as you don’t want to be stranded somewhere.
It is up to you which options you choose but a proper roadside assistance gives both you as well as your renter peace of mind and it will avoid headaches if something were to happen.