Cancellation policy

At Camptoo the owners can choose from 2 different cancellation policy options, Flex and Secure. As a renter you will always see the cancellation policy applicable to the advertisement. It's fully transparent and both parties know what to expect if a cancellation occurs. If you have to cancel your booking unexpectedly, you can do so by clicking 'cancel booking' in your booking overview. The following applies to each cancellation policy options:

- Any pick up, drop off or cleaning fees will be refunded to the renter;
- Different policies apply if the motorhome or caravan do not meet the features and characteristics set out in the advertisement. In this case please check the rental conditions.

The booking fee will never be refunded. The cancellation fees are based on a percentage of the total rental price. The following table gives an overview of the cancellation fees: 

Date of cancellation Percentage of the rental price
more than 8 weeks prior to departure 15%
less than 8 weeks and more than 4 weeks prior to departure 50%
less than 4 weeks and more than 2 weeks prior to departure 75%
less than 2 weeks prior to departure 100%

The booking fee will never be refunded. The cancellation fees are based o a percentage of the total rental price. The following table gives an overview of the cancellation fees:

Date of cancellation Percentage of the rental price
more than 2 weeks prior to departure 15%
less than 2 weeks and more than 24 hours prior to departure 40%
less than 24 hours prior to departure 100%

The booking fee will never be refunded. The cancellation fees are based on a percentage of the total rental price. The following table gives an overview of the cancellation fees:

Date of cancellation Percentage of the rental price
more than 8 weeks prior to departure 25%
less than 8 weeks and more than 4 weeks prior to departure 60%
less than 4 weeks and more than 2 weeks prior to departure 80%
less than 2 weeks prior to departure 100%

The booking fee will never be refunded. The cancellation fees are based on a percentage of the total rental price. The following table gives an overview of the cancellation fees:

Date of cancellation Percentage of the rental price
more than 2 weeks prior to departure 25%
less than 2 weeks and more than 24 hours prior to departure 40%
less than 24 hours prior to departure 100%

The booking fee will never be refunded. The cancellation fees are based on a percentage of the total rental price. The following table gives an overview of the cancellation fees:

Date of cancellation Percentage of the rental price
more than 8 weeks before departure 25%
8 weeks to 4 weeks before departure 60%
4 weeks to 2 weeks before departure 80%
within 2 weeks before departure 100%

Need help?

Call us on: +61 3 9988 6111


Mo - Fri from 9 a.m. to 5.30 p.m.

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